Uber EATS

CALL CENTER OUTSOURCING
Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Couriers deliver meals from partnering merchants using cars, scooters, bikes, or on foot

Project Description

ABOUT
Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Couriers deliver meals from partnering merchants using cars, scooters, bikes, or on foot

SERVICES
• Customer Service Assistance
• Technical Support
• Performance Analysis and Enhancement

RESULT
• Dramatic Response Time Improvement: Previously avg. response time of 6 hours was reduced to impressive 2 minutes
• Net Promoter Score (NPS) Improvement: Increased by 30 points
• Improved Fulfillment Ratio: Enhanced the fulfillment ratio for
restaurants through detailed performance analysis and recommendations resulting in increased customer retention
NPS - Net Promoter Score
+ 30
NPS metric was increased by 30 points
Average Response Time
2 minutes
Response time reduced from 6 hours to 2 minutes
Restaurants Fulfillment Ratio Increase
+ 17 %
Through performance analysis and recommendations
"We would like to strongly recommend Bogner & Partners as a service provider! They have exceeded our expectations. The work method, facilities, communication, and organisation are impeccable and well-maintained."

Efficiency and Cost Savings: Achieving More with Less

Through the project, our client achieved increased efficiency with major KPIs, resulting in improved customer satisfaction and significant cost savings. By streamlining their processes and leveraging our expertise, they were able to achieve more with less.

Improved Efficiency

Our project enabled the client to optimize their operations, leading to improved efficiency and productivity.

Improved Customer Satisfaction

By implementing our solutions, the client experienced higher customer satisfaction and loyalty.

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